Searlait Mona August 15, 2021 Template
Use color strategically. Color in forms should be used with care - but used well it can really aid form completion and navigation. In general, yellow, for example, is a color to avoid as much as possible - text set in yellow on a typical light background can be very hard to read - and people can find yellow aggressive. A light shade of a color, like blue, across the whole background of a form relieves the eye from the harshness of a stark white background. And if the answer spaces people have to fill in are white, the tinted background both cues them in to where they write, and allows them to visually sense how much they have to fill in.
Provide checklists. As users complete your form, you may well be asking them to provide supporting information or attach supplementary documents where required. Providing a checklist, often at the beginning or end of a form, helps remind users about all the things they should remember to attach, and any further steps they need to go through.
Pre-fill where at all possible. If a person has already filled in a form for your organization they will be frustrated if they have to fill in the same information again. It is difficult for organizations to get their systems to pre-fill known information but when pre-filling is achieved, customers really feel valued.
Progressive revealing. When implemented well, progressive revealing gives interactive forms a head start over traditional paper forms. When asked a particular question in a form it may be the case that, depending a user's response, they are asked a set of specific sub-questions, or alternatively routed to the next appropriate section of the form. In paper forms the specific sub-questions can't be hidden from the user when they are not relevant to them - but in interactive forms this is relatively easy to do. Use progressive revealing as much as possible in your form design to shield your users from questions they don't need to see.
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