Diandra Marwa August 25, 2021 Template
Provide examples and guidance and notes at the point of need. Have you ever got half-way through a form and suddenly come to a question that asks you about something you don't understand or have no idea about where to find the answer? It's even more infuriating if the question says something like 'See our Guidance notes, page 6, paragraph 2'. When filling in your forms people want the information they need there and then. Put yourself in the form user's position and think about which questions they might have a problem with. Provide examples of the sorts of answers you are looking for, and where appropriate, provide guidance notes as near as possible to the question they relate to (i.e. in the actual form).
Legal and government forms like employment administration, compensation, copyrights, passports, occupational safety and health administration are additional forms which will be needed for your business in most circumstances.
Progressive revealing. When implemented well, progressive revealing gives interactive forms a head start over traditional paper forms. When asked a particular question in a form it may be the case that, depending a user's response, they are asked a set of specific sub-questions, or alternatively routed to the next appropriate section of the form. In paper forms the specific sub-questions can't be hidden from the user when they are not relevant to them - but in interactive forms this is relatively easy to do. Use progressive revealing as much as possible in your form design to shield your users from questions they don't need to see.
Use appropriate response mechanisms. Paper forms have the disadvantage that users can miss, or simply disregard, an instruction. For example, 'only tick/check one box' from a list of 15 or 20 options. In this context interactive forms can be programmed so that the user can only tick/check one (known as a 'radio button' as distinct from 'check-boxes'), or presented with the options in a drop-down menu from which the user can only select one. When designing forms make sure the response mechanism is appropriate to each question.
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