Karcsi April August 11, 2021 Template
Pre-fill where at all possible. If a person has already filled in a form for your organization they will be frustrated if they have to fill in the same information again. It is difficult for organizations to get their systems to pre-fill known information but when pre-filling is achieved, customers really feel valued.
Form length doesn't directly correlate to complexity. Many assume that making forms shorter makes them easier to complete. Though shorter forms might be cheaper to produce initially, if the reduction in content results in user confusion, the cost of resolving completion errors form fillers make as a consequence can significantly outweigh any initial savings. In general forms do need to be as short as possible, but never at the expense of clarity and usability.
So what do you do, for example, if you need to start sending an invoice to collect from your first few clients? The obvious answer is to make one from scratch, or to hire a printer to produce one for you. What if of these two are an option, either because you don't know how an invoice looks like or you have no sufficient funds to outsource it to a printer and have it produced by bulk?
These electronic business forms are built with a speed and precision that can never be compared to any paperwork. Not only that, the e-business forms allows for faster interaction with the target segment because they are sent across as emails and attachments. It is also received well by the target audience because they don't have to do any writing work to get the forms filled.
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