Eliane Valentina August 11, 2021 Template
Form length doesn't directly correlate to complexity. Many assume that making forms shorter makes them easier to complete. Though shorter forms might be cheaper to produce initially, if the reduction in content results in user confusion, the cost of resolving completion errors form fillers make as a consequence can significantly outweigh any initial savings. In general forms do need to be as short as possible, but never at the expense of clarity and usability.
Customize response boxes to reflect required answers and reduce completion errors. If asking for a person's date of birth, it makes sense to provide a box with the exact number of required digits and an example or guidance note to explain the format that the date should be entered in (DD/MM/YYYY). People from different cultures have different conventions for answering seemingly innocuous questions like this.
Provide examples and guidance and notes at the point of need. Have you ever got half-way through a form and suddenly come to a question that asks you about something you don't understand or have no idea about where to find the answer? It's even more infuriating if the question says something like 'See our Guidance notes, page 6, paragraph 2'. When filling in your forms people want the information they need there and then. Put yourself in the form user's position and think about which questions they might have a problem with. Provide examples of the sorts of answers you are looking for, and where appropriate, provide guidance notes as near as possible to the question they relate to (i.e. in the actual form).
Once the planning stage is complete and feedback has been considered creating the finished product should not be as difficult. Using a word processing program is the best way to create a business form. Setting the format up using the tool bar will insure that everything will be lined up correctly. There is software that is dedicated to creating business forms that also may be an option. The most important aspect in creating business forms is not in the software that is being used but instead with the content of the forms.
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